Website Maintenance and Journalist, Final Boss Fight, Harlow

January 2011 – Present – Part Time 

• Video games journalism website, and a weekly podcast.
• Writing news articles as often as possible, including contacting games companies for press releases and follow up to news articles.

Christmas Temp, Game, Harlow

November 2010 – January 2011

• Serving customers, answering their queries and technical problems and maintaining a high level of customer service
• Keeping stock levels maintained on the shop floor

Operations Assistant, Harlow Playhouse, Harlow

March 2010 – September 2010

• Set up and maintain Facebook and Twitter accounts for Harlow Playhouse to inform members of the public about the events occurring at the Playhouse
• Design flyer, posters, leaflets, vouchers and newspaper advertisements as required for the Marketing Manager
• Work in the Box Office or on the Bar as required to assist in the smooth running of the Playhouse
• Create and animate a video show reel for display in the Box Office and in the Bar during performances, showing shows for the coming season

Player Support Representative, JAGEX Games Studio ltd., Cambridge

April 2009 – July 2009

• Support and police the in-game community
• Engage with the online gaming community and provide support and assistance by helping to manage the moderators, answer queries, investigating complaints, solve issues and review ban appeals
• Develop and maintain good relations with end-users of the products with the aim of determining customer satisfaction with existing designs and products
• Attain feedback to guide future development

Customer Service Assistant, Zavvi, Harlow

2008 – 2009

• Provide high quality customer assistance
• Replenish stock on the shop floor from both customer returns and new deliveries
• Order products for Customers using the in-store computer system if the product was not in stock.

Area Trainer for Convenience Area 88, Sainsbury’s Local

2007 – 2008

Area 88 covers 17 stores in and around Harrogate, York and Scarborough

• Responsible for running induction courses normally attended by groups of between 6 and 15 people
• Have revised the training materials with the approval of the management (including computer-based presentations)
• Responsible for keeping staff training records
• Ensuring that the training is above the legal specifications so that the staff meet the high standards recommended by Sainsbury’s

The position was Flexi-time, I was responsible for running courses, as and when requested by the stores, I am therefore willing to sacrifice my time to ensure that courses were run properly and conveniently to the staff at the stores. As a trainer/inductor, I am presentable and well-mannered.

Customer Service Assistant, Sainsbury’s @ Jacksons, Bradford

2006 – 2007

• Trained Several Members of staff, both previously employed and newly employed on a new till system
• Represented the store and the staff as Colleague Council Representative, presenting a list of constructive feedback and suggestions from the staff to the CEO of the company

IT Consultant, Latton Green Primary School, Harlow

2004

Maintained the school computers, printers, monitors and other peripherals, this involved troubleshooting the school’s computers, and involved a lot of communication between myself, and the teachers, to assess and prevent possible problems

• Laid the groundwork to have the computers networked, covering the whole school, a project that has since been finished
• Devised and taught lessons to some of the children in how to safely access the internet and use search engines
• Introduced key members of staff to the benefits of Digital Video and computer-based Editing

Filing Clerk, Benfield, London

2002 – 2003

• Located files in the archives as requested by members of staff
• Filed documents back into the archive once work had been completed
• Worked with other members of a small team to log any movements of the files up to the main office or back into the storage

Voluntary Work

Special Project, Motivational video, Southend Hockey Club

2009 – 2010

• Filmed various matches, edited the footage with professional matches and motivational speeches from movies and news clips to make a selection of motivational/educational DVDs.

Visual Effects Co-ordinator, Iconic Productions

2009 – 2010

• Over saw the production of a series of visual effects shot for the Bollywood-style movie 7 – Welcome to London and the accompanying music video

Organiser of the May Day Carnival, University of Bradford Student Union, Bradford

April 2006 – May 2006

• Used the Internet to research local businesses, and their contact details
• Contacted local companies, both in person and over the phone, attempting to acquire sponsorship and donations from them for the event

Video Operator for School Production, Passmores Secondary School, Harlow

June 2002 – July 2002

• Liaised with both the Production’s director and a professional Videographer to film scenes that were to be used on large screens on either side of the stage during the play
• Worked with an assistant to cue the videos and make seamless transitions between the different scenes